How to Change Mobile Number Linked with Emirates ID
Updating the mobile number associated with your Emirates ID is a crucial step to ensure you remain connected with essential government services and stay informed about important updates. The Emirates ID is not just an identification card—it’s your key to accessing a wide range of services across the UAE, including health services, legal notifications, residency updates, and more. Keeping your mobile number up to date ensures that you will receive critical alerts, reminders, and security notifications related to your identity and any official matters.
For example, government departments may send SMS notifications for:
- Visa status updates
- Health insurance renewals
- Government service reminders
- Emergency alerts related to public safety or legal matters
- Security notifications regarding your Emirates ID or residency status
If your registered mobile number is outdated or incorrect, you may miss out on these vital communications. To prevent any interruptions and maintain access to important government services, it’s essential to ensure that your contact details are always current.
Whether you prefer using the official ICP website, the ICP mobile app, or visiting a service center in person, updating your mobile number is a straightforward process that can be completed quickly. The ICP system is designed to be user-friendly and efficient, making it easier for UAE residents to manage their personal information. The following is a detailed step-by-step guide to updating your mobile number and ensuring that your Emirates ID remains fully updated.
Step 1: Visit the ICP Website or App
The first step in updating your mobile number linked to your Emirates ID is to access the ICP (Identity and Citizenship) portal. You can do this in one of two convenient ways: through the official ICP website or by using the ICP mobile app, depending on your preference and convenience.
Website: Access via Desktop or Laptop
- Go to the Official ICP Website: Open any web browser (Google Chrome, Safari, Firefox, etc.) on your computer or laptop and navigate to the official ICP website: https://www.icp.gov.ae.
- User-Friendly Navigation: The ICP website is designed to be easy to navigate. Once you’re on the homepage, you’ll find a clear menu with links to various services. Look for the section dedicated to “Public Services”, where you can access the option to update personal information, including your mobile number linked to your Emirates ID.
Mobile App: Access via Your Smartphone
- Download the ICP Mobile App: If you prefer to use your smartphone for convenience, you can download the official ICP mobile app, which is available for both iOS and Android devices:
- For iOS Users (Apple devices): Visit the App Store, search for “ICP UAE”, and download the official app.
- For Android Users: Go to Google Play, search for “ICP UAE”, and download the app to your device.
- Access Services on the Go: The ICP mobile app provides an efficient and user-friendly interface to access a range of government services, including updating your Emirates ID details. It allows you to complete the process directly from your phone, making it ideal for on-the-go updates.
- Compatibility: The app is compatible with most recent versions of iOS and Android operating systems, so you should have no trouble installing it on modern smartphones.
Once you’ve accessed either the website or mobile app, you’ll be ready to begin the next steps in updating your mobile number.
Step 2: Access the “Update Mobile Number” Service
Once you’re on the ICP website or mobile app, follow these steps to find the service to update your mobile number:
- On the ICP Website:
- Navigate to the “Public Services” section, usually located on the homepage.
- Look for the option labeled “Update Personal Information for Emirates ID” or “Update Contact Details”.
- Select “Update Mobile Number” to begin the process.
- On the ICP Mobile App:
- Open the app and go to the “Public Services” section.
- Find and select “Update Personal Information” or “Update Contact Details”.
- Tap on “Update Mobile Number” to proceed.
This section will direct you to the specific service for updating your mobile number linked to your Emirates ID.
Step 3: Provide Required Information
- Enter Your Emirates ID Number: You will need to enter your Emirates ID number to link the update request to your account.
- Current Mobile Number: Enter the current mobile number that is already registered with your Emirates ID.
- New Mobile Number: Type in the new mobile number that you wish to link to your Emirates ID. Make sure to double-check the number for accuracy.
Step 4: Authentication Process
- The system will send an OTP (One-Time Password) to the current mobile number that is linked to your Emirates ID. This step ensures that the request is coming from the rightful person.
- Enter the OTP in the required field to verify your identity. The OTP is usually valid for a limited time (e.g., 5–10 minutes), so make sure to enter it promptly.
Step 5: Pay the Service Fee
- Once your identity is authenticated, you will be prompted to complete the payment for the service fee.
- The typical fee for updating your mobile number is AED 50. This fee may vary slightly depending on the service or any promotions.
- You can pay using a credit or debit card online. The payment gateway is secure and accepts a variety of payment methods.
Step 6: Confirmation and Update
- Once the payment is successfully processed, you will receive a confirmation that your request to update the mobile number has been accepted.
- It may take up to 24–48 hours for the update to be reflected in the system and for your new mobile number to be linked to your Emirates ID.
Assistance
If you have any queries or doubts regarding the filling up of the form, do not hesitate to reach out to ICA’s 24×7 hotline number: 600 522222. Typically, many businesspersons looking to carry out a new business setup in Dubai are in need of such helpful information and support. If you are one of them, you can promptly reach out to Cross Link International.
Cross Link International is a top business setup consultant that helps in carrying out the complete business setup in Dubai and other emirates of the Arab. If you are in need of professionals who can carry out a new business setup in Dubai or any other Emirate for you, then hesitate not to call +971 4 321 6631 / +971 55 744 6445 or fill up this form for a free consultation from us!
